Shipping policy

Last updated: 3 October 2026

This Shipping Policy explains how EEmentor OÜ ("EEmentor", "we", "us") ships orders placed on stem.eementor.co. It forms part of our Terms and Conditions.

1. Where we ship

We ship to the countries available at checkout. If your country isn't listed, contact us at shop@eementor.co and we'll check whether we can deliver to you.

2. Where orders ship from

Most of our products are shipped directly from our partner warehouses in China using fast, tracked shipping channels. Some items may ship from within the European Union. The product page or your order confirmation will tell you if an item ships separately.

3. Processing time

Orders are usually processed within 1–3 business days (Monday to Friday, excluding Estonian public holidays). You'll receive an email with tracking information as soon as your order ships.

4. Delivery time

Delivery usually takes 5–10 business days after dispatch, depending on the product and your location. Delivery times are estimates, not guarantees. If we expect a delay, we'll let you know in advance so you can decide whether to wait or cancel your order for a full refund.

5. Shipping costs

Shipping costs, if any, are calculated and shown at checkout before you pay. Digital products, such as our free ebook, are delivered by email or download link and have no shipping cost.

6. Duties and taxes (DDP)

Our prices include VAT where applicable, and we ship on a DDP (Delivery Duty Paid) basis to the countries where this is available at checkout. This means we handle customs clearance and pay import duties and taxes, so you won't be asked to pay extra on delivery. If a carrier ever asks you for import charges on a DDP order, don't pay them. Contact us and we'll sort it out.

7. Tracking your order

Use the tracking link in your shipping confirmation email, or sign in to your account to view your order status. Tracking can take 24–48 hours to update after dispatch.

8. Lost, late or damaged parcels

Not received: if your order hasn't arrived within 30 days of dispatch, or the tracking shows it was lost, contact us. If the parcel was lost in transit, we'll send a replacement or issue a full refund to your original payment method.
Damaged in transit: contact us within 14 days of delivery with photos of the parcel and the item, and we'll replace or refund it.
Wrong address: please check your address carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipping, and additional shipping costs may apply.

9. Contact

EEmentor OÜ, Akadeemia tee 7/2-310, 12611 Tallinn, Estonia
Registry code: 16643220
VAT number: EE102571039
EORI number: EE16643220
Email: shop@eementor.co