Refund policy

Last updated: 3 October 2026

We want you to be happy with your kit. This Refund Policy explains how returns, refunds and warranty claims work for orders placed with EEmentor OÜ ("EEmentor", "we", "us") on stem.eementor.co. It doesn't affect your statutory rights as a consumer under Estonian and EU law.

1. 14-day right of withdrawal

If you're a consumer, you can cancel your purchase without giving a reason within 14 days of the day you (or someone you name) receive the goods. For orders delivered in several parcels, the 14 days start when you receive the last one.

To cancel, send us a clear statement by email to shop@eementor.co with your order number. You can also use this model text:

To EEmentor OÜ, Akadeemia tee 7/2-310, 12611 Tallinn, Estonia, shop@eementor.co: I hereby give notice that I withdraw from my contract for the sale of the following goods: [products], ordered on [date] / received on [date]. Name: [name]. Address: [address]. Date: [date].

2. Returning items

  • Send the items back within 14 days of telling us you're cancelling. We'll email you the return address.
  • Please return items complete, with all parts and, where possible, in the original packaging.
  • You pay the direct cost of returning the goods, unless the item is faulty, damaged or not what you ordered.
  • You're responsible for any loss of value caused by handling the goods beyond what's needed to check their nature, characteristics and functioning. For example, a kit that has been soldered, glued or permanently assembled may be refunded at a reduced amount.

3. Refunds

We refund all payments received from you, including the standard delivery cost, within 14 days of receiving your cancellation. We may hold the refund until we've received the goods back, or until you've shown proof that you've sent them, whichever is earlier. Refunds go to the same payment method you used, at no extra cost to you. If you chose a delivery method more expensive than our standard delivery, we only refund the standard delivery cost.

4. Exceptions

  • Digital content (such as ebooks and downloadable files): you lose the right of withdrawal once the download or access has started, if you agreed to this at checkout. Free digital products can't be refunded.
  • Items that were sealed for health or hygiene reasons and were unsealed after delivery.

5. Faulty, damaged or wrong items

If an item arrives faulty, damaged or different from what you ordered, contact us at shop@eementor.co with your order number and photos. We'll repair, replace or refund it, including the return shipping costs.

6. Warranty

As a consumer in the EU, you have a legal guarantee of 2 years from delivery for defects that existed when the goods were delivered. In addition, our products come with a manufacturer's warranty of up to one year, depending on the product. The warranty doesn't cover damage caused by incorrect wiring, wrong power supply, short circuits, physical damage or modifications to the product. If you're unsure, contact us first. Our team is happy to help and can often solve the problem without a return.

7. Orders not received

If your order doesn't arrive because of a shipping issue, we'll issue a full refund to your original payment method or send a replacement. See our Shipping Policy.

8. Contact

EEmentor OÜ, Akadeemia tee 7/2-310, 12611 Tallinn, Estonia
Registry code: 16643220
VAT number: EE102571039
EORI number: EE16643220
Email: shop@eementor.co